Wrong Item Received or Ordered
In the unlikely event that we send you the wrong item or you have ordered the incorrect item, please complete the returns note within 14 days from receipt of the goods. Complete all the fields on the returns note including product codes, reason code and most importantly your account ref and order number (all information can be found on the delivery note). You will need to arrange for the return of the goods to us yourselves. Once the goods have been received back into our warehouse and providing they are unopened in their original packaging with a minimum shelf life of 3 months and fit for re-sale a credit will be issued to your account minus a 25% re-stocking fee.
If you open and use the goods, you have chosen to accept the goods and unfortunately we are unable to accept the return.
In the unlikely event that your item is damaged in transit, please check the integrity of the outer packaging and ensure that this has been noted when the parcel was signed for. Complete the returns note here and e mail to email@example.com along with any supporting photographs of the damage within 1 working day. If you haven’t signed the item as damaged this may delay replacement or refund of the item. A member of the team will contact you on receipt of the completed returns note. Any replacement item will be sent out once your claim has been fully investigated.
Please complete the returns note here. All fields must be completed on the returns note for us to trace the order easily. Please return items to the address on the bottom of the returns note. All product returns should be in their original packaging and fit for re-sale. Returns will be valid for 14 days from the date of purchase. Please note that Cleanroomshop.com will not take responsibility for items that go missing in the post, if you have no proof of delivery.
Items Returned Without a Returns Number
Please note that if you send an item back without completing the returns note, we will be unable to process your return and therefore a credit will not be applied to your account.
Faulty Goods - Due to Manufacturing Faults
If your goods are faulty due to a manufacturing defect within the standard 1 year warranty period please email firstname.lastname@example.org - Faulty Goods - Due to Manufacturing Fault in the subject field with the precise details of your order and order number and the nature of the fault. Include detailed information and photos where possible to speed up the investigation. We will investigate the complaint with the original manufacturer and get back to you within 14 days of the outcome with a resolution. If the fault is accepted as a manufacturing defect then we may ask you to return the goods for repair or replacement. On lower value goods we may ask you to dispose of the goods to reduce additional cost and inconvenience and simply replace the goods.
Any item signed for in good condition with the courier, then damage is found once the package is opened. We will not be able to accept responsibility for this damage. If your “Goods Inwards” is unable to sign then they must sign unchecked.
Faulty Goods - Due to Misuse or Accidental Damage
If your goods are faulty due to misuse or accidental damage at any period following satisfactory receipt of goods then we will endeavor to find a solution to repair or replace the goods. Inevitably this will be at the cost or the client and your insurance where appropriate. The cost of the repair or replacement will be clearly communicated with you as a written quotation and will only be progressed following your acceptance and instruction. If you wish to report damaged goods please email email@example.com - Faulty Goods - Due to Accidental Damage in the subject field. Alternatively if you wish to replace the goods then please send you order in line with the standard ordering process.
Examples of accidental damage include but are not limited to;
Water or moisture ingress, chemical or corrosion damage caused by non-approved chemicals or excessive residual moisture left on surface. Impact damage from heavy use, dropped goods or collisions. Use of the goods beyond the prescribed use of the equipment that may cause faults. Incorrect power or electrical surges. General wear and tear.
Special items bought to order may be exempt from the Returns Policy.
The final decision is held with the individual dealing with the query; however, if you are not happy with the outcome you may appeal to the Quality Manager please email firstname.lastname@example.org - Goods Return Appeal in the subject field.
Please note that due to the Coronavirus outbreak, for a limited time we are unable to accept returns of facemasks and protective clothing for H&S reasons.